Shipping Policy

1. Serviceable locations

We deliver pan-India to addresses with a valid 6-digit pincode, subject to courier partner coverage. If your pincode is not serviceable, we will contact you on WhatsApp / phone to arrange an alternative or cancel with refund as applicable.

2. Order processing time

• Ready-made catalogue items: usually dispatched within 1–3 business days after order confirmation (prepaid payment success or COD confirmation).
• Custom / made-to-order: stitching timeline is confirmed individually (often several days to a few weeks depending on design and festival rush). Dispatch date is shared when the piece is ready.
• Orders placed on Sundays or public holidays are processed on the next business day.

3. Delivery timelines

After dispatch, most Indian pin codes receive delivery in 3–7 business days. Remote locations may take longer. Festival seasons (for example Janmashtami, Navratri, Diwali) can extend both processing and transit times — we will keep you updated.

4. Shipping charges

• Shipping charges (if any) are shown at checkout before you pay or place a COD order.
• Free shipping offers, if running, will be clearly stated on the site or checkout.
• COD may include an additional convenience fee where applicable; this will be disclosed before you confirm the order.

5. Order tracking

After placing an order, login with the same email (OTP) and open Account to see order status. Once shipped, courier AWB details appear there, and we may also share updates on WhatsApp where available.

6. Failed delivery & address issues

Please ensure your phone number is reachable. If delivery fails due to an incorrect address, unreachable phone, or repeated courier attempts, the parcel may be returned to us. Re-shipping may require additional shipping charges. COD orders refused at the doorstep may affect future COD eligibility.

7. Damage in transit

If your package arrives damaged, refuse delivery when possible or share unboxing photos/video within 48 hours of receipt. We will arrange replacement or refund as per our Cancellation & Refund Policy.

8. Contact

Shipping questions: support@hariposhak.com or WhatsApp support during 9:00 AM – 8:00 PM IST, Monday to Saturday.