Cancellation & Refund Policy

1. Order cancellation by customer

• Ready-made (catalogue) orders: You may request cancellation within 12 hours of placing the order, or before the order is marked as shipped — whichever is earlier — by WhatsApp/email with your Order ID.
• Once shipped, cancellation is not available; you may use the return process below if eligible.
• Custom / made-to-order: Cancellations are accepted only before we confirm that fabric cutting or stitching has started. After work begins, custom orders are generally non-cancellable and non-refundable except for manufacturing defects.

2. Cancellation by HariPoshak

We may cancel an order for out-of-stock items, payment failure, pricing error, incomplete address, or suspected fraud. For prepaid orders cancelled by us, a full refund will be initiated within 5–7 business days.

3. Returns (ready-made items)

• Returns are accepted within 7 days of delivery if the product is unused, unwashed, with original tags/packaging, and not a custom piece.
• Eligible reasons include wrong item/size shipped, significant manufacturing defect, or damage in transit (please share unboxing photos/video within 48 hours of delivery).
• Size preference changes may be accepted as exchange subject to stock; return shipping for change-of-mind may be borne by the customer unless we shipped the wrong size.

4. Non-returnable items

• Custom / personalised poshaks once stitching has started or been delivered as agreed.
• Products used for seva, washed, altered, or returned without tags/packaging.
• Sale / clearance items marked as final sale (if stated on the product page).

5. Refund timelines

• After we receive and inspect a returned product (or approve a prepaid cancellation), refunds are processed within 5–7 business days.
• Prepaid (Razorpay) refunds are credited to the original payment method. Banks/UPI apps may take additional time to reflect the credit.
• COD orders that are returned or cancelled before delivery: no online refund is due for the product amount (nothing was prepaid). If you paid shipping separately online, that portion is refunded as applicable.
• Shipping charges are refundable only when the return is due to our error or a defective / damaged product.

6. How to raise a request

Message us on WhatsApp or email support@hariposhak.com with Order ID, reason, and photos if relevant. See also Contact Us.