Privacy Policy

1. Information we collect

• Order details: name, phone, email (optional), shipping address, pincode, and order notes.
• Custom order details: name, phone, idol size notes, description, and any reference photos you upload.
• Payment metadata: payment method, order amount, and Razorpay transaction/order IDs. We do not store full card numbers or UPI PINs.
• Device / usage data: basic browser and site interaction data needed to run and secure the website (for example, cookies for cart and admin login sessions).

2. Why we use your information

• To process, confirm, ship, and support your orders.
• To communicate order updates via phone, WhatsApp, SMS, or email.
• To respond to custom-order and product inquiries.
• To prevent fraud, resolve disputes, and meet legal or payment-partner requirements.
• To improve our catalogue, sizing guidance, and website performance.

3. Sharing of information

We may share necessary information with:

• Razorpay — to process online payments and refunds.
• Logistics / courier partners — to deliver your order.
• Professional advisors or authorities — when required by law or to protect our legal rights.

We do not sell your personal information.

4. Cookies and local storage

We use essential cookies/local storage for cart contents and secure admin sessions. These are required for the site to function. You can clear them in your browser; doing so may empty your cart or log out admin users.

5. Data retention

Order and customer records are kept as long as needed for fulfilment, accounting, tax, dispute resolution, and legal compliance. Custom-order photos may be retained while your request is open and for a reasonable period afterward for reference.

6. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure; please use strong unique passwords if you have admin access and avoid sharing OTPs.

7. Your choices

You may request access, correction, or deletion of personal data we hold about you, subject to legal retention needs, by emailing support@hariposhak.com.

8. Children

Our website is intended for adults purchasing for seva or gifting. We do not knowingly collect personal data from children under 13.

9. Contact

Privacy questions: Contact Us or support@hariposhak.com.